Privacy Policy

Last Updated: January 2026

Express Apostille Global, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, process, retain, and disclose information when you access our websites, use our services, upload documents, or communicate with us electronically.

This policy applies to information collected through websites that link to this Privacy Policy and through communications with us, including email, text messages, chat, and other electronic messages. Please read this policy together with our Terms of Use.

By using our services or providing information to us, you acknowledge the collection, use, and disclosure of information as described in this Privacy Policy. We may update this policy from time to time. Continued use of our services after an updated policy is posted constitutes acceptance of the revised policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be associated with an individual. Depending on how you use our services, we may collect or process the following categories of information:

Documents and Files: Documents, files, personal information, and other materials you upload or submit in connection with our services.
Account and Contact Information: Your name, email address, telephone number, mailing address, and other contact details you provide.
Payment Information: Payment-related information associated with purchases or service orders, including credit or debit card information processed in connection with your transaction.
Transaction and Order History: Information relating to your account, orders, purchases, transactions, service history, and applicable discounts.
Location Information: General geographic information, such as your country, state, province, or city, where you have enabled and consented to its collection.
Device and Technical Information: IP address, device identifiers, operating system, browser type, and related technical information.
Communications and User-Submitted Content: Information you provide through forms, reviews, emails, chats, surveys, or other communications with us.
Identity Information: Information contained in identity documents, which may include Social Security numbers, driver’s license numbers, or other identifying details.

Certain information may be considered sensitive personal information under applicable laws. Where required by law, we will obtain the necessary consent before collecting or processing such information.

If you choose not to provide information needed to process an order or deliver a requested service, we may be unable to provide certain services, features, or information.

2. How We Collect Information

Information You Provide
We collect information that you voluntarily provide when you create or update an account, submit an order, upload documents, complete a form or survey, communicate with our team, or otherwise interact with our services.

Information Collected Automatically
When you visit or use our website, we may automatically collect technical and usage information, including IP addresses, browser and operating system details, device information, pages visited, website interactions, and information about the features or resources you access.

We may use automated technologies, including cookies, to understand how visitors interact with our website and improve our services. These technologies may also be used to understand online activity over time and across third-party websites or online services.

Cookies and Similar Technologies
A cookie is a small file stored on your device when you visit or interact with a website. You may be able to refuse or disable cookies through your browser or device settings. However, disabling cookies may affect the availability or functionality of certain website features.

3. How We Use Your Information

We may use the information we collect or receive to:

Provide and administer our apostille, document processing, and related services.
Process orders and provide relevant service-related documents and information.
Communicate with you regarding your orders, account, and requests.
Promote our services, business, and offerings.
Contact you about services or offerings that may be of interest to you.
Fulfill our obligations and exercise or enforce our rights.
Improve our website, services, functionality, and customer experience.
Carry out other purposes disclosed to you when you provide your information.

We may use website usage information, whether or not associated with personal information, to understand customer interactions and improve the relevance and quality of our services.

You may opt out of future promotional communications from us at any time.

4. How We Disclose Your Information

We may disclose personal information that we collect or receive in the following circumstances:

Affiliates and Subsidiaries: To our subsidiaries, affiliates, or related entities.
Service Providers and Contractors: To third parties that help us operate our business, process orders, communicate with customers, or provide our services.
Business Transfers: In connection with a merger, sale, restructuring, reorganization, dissolution, or other transfer of some or all of the Company’s assets.
Legal and Regulatory Requirements: Where necessary to comply with applicable laws or regulations, respond to subpoenas, search warrants, court orders, or other lawful requests, or protect our legal rights.
Protection and Fraud Prevention: Where we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others, including for fraud prevention and credit risk reduction.

We may disclose information as described above when we reasonably determine that the disclosure is necessary for the relevant purpose.

California Privacy Disclosure
California Civil Code Section 1798.83 may permit California residents to request certain information regarding disclosures of personal information to third parties for their direct marketing purposes. To make a request under this provision, contact us at (872) 666-0880.

5. Children’s and Minors’ Information

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from individuals under 18 without the required parental or guardian consent.

No individual under the age of 13 may provide personal information through our website or services. If we learn that we have collected personal information from a child under 13, or from an individual under 18 without required parental or guardian consent, we will delete that information.

If you believe that we may hold personal information relating to a child or minor in circumstances described above, please contact us using the contact details provided below.

6. Email and Electronic Communications

We may contact you by email or other electronic means regarding your account, orders, services, password or username verification, service announcements, administrative matters, and other important information relating to our services and Company offerings.

These communications may be necessary to administer your account, respond to your requests, or provide the services you have requested.

7. Retention of Personal Information

We retain documents, personal information, and other materials for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, or comply with applicable legal, tax, audit, and accounting requirements.

Retention periods may vary depending on the nature of the information, the purpose for which it was collected, and any applicable legal obligations.

8. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Any changes will be reflected on this page, together with an updated revision date where applicable.

You should review this page periodically to stay informed about how we collect, use, retain, and disclose information.

9. Contact Information

If you have questions or concerns about this Privacy Policy or our handling of personal information, please contact us:

Express Apostille Global, LLC
Phone: (872) 666-0880
Email: info@expressapostilleglobal.com
WhatsApp: (773) 220-6924